Subject Matter Expert

Job Overview:

We are currently looking for a Subject Matter Expert who applies specialized knowledge of the primary technical or business discipline . Requires broad knowledge of two technical or business fields and extensive knowledge of his/her specialty. Technology expert on delivering technological requirements and solving problems within IT or business environments which includes, but is not limited to Compute, Storage, Data Services, Network, Resource Management, Cybersecurity, Tool and Application development, and Government business models for finance, procurement and human resources. Provides technical expertise and guidance in the given area of expertise.

Key Responsibilities:

• Provide system and network optimization design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices.
• Resolve escalated network and security support issues (Tier 3).
• Independently conduct network assessments, identify possible vulnerabilities, and recommend/develop solutions to problems found.
• Lead development of network documentation, diagrams, and standard operating procedures.
• Support continuous service improvements (CSI).
• Active participation in Root Cause Analysis for Problem Management activities.
• Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments.
• Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables.
• Monitoring, capacity planning, backup, and recovery of network equipment
• Keep up with technology trends. Evaluate and recommend new technologies, tactics, and tools to improve service delivery.
• Mentor and coach junior engineers, including providing training and support as required.
• Provide testing support for the setup, installation, and transition to operations of service infrastructure devices, NMS and tools.
• Function as the primary COOP capability support engineer.
• Support lifecycle sustainment and refresh activities.
• Utilize the designated ticketing system to document resolution and develop knowledge management artifacts.

Required Qualifications:

• Bachelor’s or AA/AS degree and 8-10 years of prior relevant experience or Masters with 5-7 years of prior relevant experience. Specific years of related work experience may be substituted for a degree at the Hiring Manager’s discretion.
• Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements.
• 8+ years’ experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.
• Hands-on experience with standard industry products e.g. Cisco, Juniper, and Ciena.
• Effective communicator and able to coordinate network and customer issues with other technical sections.
• Strong understanding and in-depth knowledge of IP network/subnet addressing.
• Experienced and adept at developing and maintaining technical documents, analyses, and reports.
• Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management.
• Ability to multi-task and respond quickly to real-time dataflow issues.
• Ability to work non-standard work hours/shifts.
• Knowledge of Network Monitoring tools, e.g. NNMi, Specturm, MRTG, CACTI.

Desired Skills:

• Current holders of either a CCNA, CCNP or JNCIA
• Experience with Juniper route, switch and security appliances. (MX, EX, SRX)
• Experience with Session Initiation Protocol (SIP) implementation and design concepts.
• Experience with NNMi configuration and maintenance.
• Experience with Splunk
• Experience with change, configuration and performance management NetOps concepts.
• Experience working with Commercial Carrier service providers, e.g., AT&T, Verizon.
• Knowledge of Linux.

Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At Sure Secure Solutions we have an enjoyable working environment, offering competitive benefit packages and surrounded with professionals who have the subject matter expertise to develop innovative, cutting-edge business solutions in an ever-evolving technology landscape. The benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short-term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.

This is a full-time Role. U.S. citizenship is required. All candidates must be able to obtain a Public Trust Clearance (PTC).