Job Overview:
The Engineering Technician III provides technical support for enterprise IT and Audio-Visual (AV) systems supporting conference rooms, collaboration spaces, and operational facilities. The successful candidate will install, configure, maintain, troubleshoot, and support a variety of IT, networking, conferencing, and public address systems while delivering exceptional customer service to a diverse user base, including executive and VIP stakeholders.
This role requires strong technical troubleshooting skills, hands-on experience with AV technologies, and the ability to work independently while supporting mission-critical operations in a fast-paced environment.
Key Responsibilities:
- Install, configure, cable, maintain, and support conference room technology and AV systems.
- Support both legacy and newly deployed conference room equipment.
- Troubleshoot and resolve hardware, software, and connectivity issues affecting conference room operations.
- Perform preventative maintenance inspections and equipment patching activities.
- Support root cause analysis and corrective actions for conference room incidents.
- Evaluate system performance and recommend upgrades and maintenance activities.
- Monitor data traffic and network resource performance to ensure reliable service delivery.
- Troubleshoot network integrity, connectivity, and performance issues.
- Support Voice over IP (VoIP) systems and related telecommunications technologies.
- Resolve work orders involving network, AV, and telecommunications equipment.
- Perform technical analysis of software, hardware, transmission, and conferencing systems.
- Utilize diagnostic tools to identify and resolve operational issues.
- Analyze technical problems and implement solutions using established procedures and best practices.
- Document findings, maintenance activities, and resolutions.
- Construct, assemble, and adapt components, subassemblies, and equipment.
- Conduct testing and experimentation using standard test equipment and procedures.
- Compile, process, and analyze engineering and operational data.
- Assist with equipment modifications and design improvements.
- Identify inconsistencies in technical documentation and engineering data
- Deliver exceptional customer service and technical support to end users.
- Support VIP customers and executive stakeholders.
- Communicate technical information clearly to users with varying levels of technical expertise.
- Resolve incidents in accordance with established Service Level Agreements (SLAs).
Required Qualifications:
- Option 1
- Associate Degree (AA/AS) in Engineering Technology, Information Technology, Electronics, Telecommunications, or related field
- Minimum 4 years of relevant experience
- OR
- Option 2
- High School Diploma or GED
- Minimum 6 years of relevant experience
- Experience supporting Audio-Visual (AV) conference room systems
- Experience with conference room displays and control systems
- Experience with:
- Cisco conferencing technologies
- Crestron systems
- AMX control systems
- VoIP technologies
- Network infrastructure support
- Experience troubleshooting PC hardware and software
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to work independently with moderate supervision
- Detail-oriented with strong organizational skills
Desired Skills:
- Experience supporting NASA or Federal Government environments
- Experience supporting executive or VIP customers.
- Experience with enterprise conferencing platforms and collaboration technologies
- Experience performing technical documentation and reporting.
- Experience with engineering data collection and analysis
Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.
At Sure Secure Solutions we have an enjoyable working environment, offering competitive benefit packages and surrounded with professionals who have the subject matter expertise to develop innovative, cutting-edge business solutions in an ever-evolving technology landscape. The benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short-term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.
This is a full-time Role. U.S. citizenship is required. All candidates must be able to obtain a Public Trust Clearance (PTC).