Engineering Technician III

Job Overview

The Engineering Technician III provides technical support for enterprise IT and Audio-Visual (AV) systems supporting conference rooms, collaboration spaces, and operational facilities. The successful candidate will install, configure, maintain, troubleshoot, and support a variety of IT, networking, conferencing, and public address systems while delivering exceptional customer service to a diverse user base, including executive and VIP stakeholders.

This role requires strong technical troubleshooting skills, hands-on experience with AV technologies, and the ability to work independently while supporting mission-critical operations in a fast-paced environment.

Key Responsibilities

• Install, configure, cable, maintain, and support conference room technology and AV systems.
• Support both legacy and newly deployed conference room equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues affecting conference room operations.
• Perform preventative maintenance inspections and equipment patching activities.
• Support root cause analysis and corrective actions for conference room incidents.
• Evaluate system performance and recommend upgrades and maintenance activities.
• Monitor data traffic and network resource performance to ensure reliable service delivery.
• Troubleshoot network integrity, connectivity, and performance issues.
• Support Voice over IP (VoIP) systems and related telecommunications technologies.
• Resolve work orders involving network, AV, and telecommunications equipment.
• Perform technical analysis of software, hardware, transmission, and conferencing systems.
• Utilize diagnostic tools to identify and resolve operational issues.
• Analyze technical problems and implement solutions using established procedures and best practices.
• Document findings, maintenance activities, and resolutions.
• Construct, assemble, and adapt components, subassemblies, and equipment.
• Conduct testing and experimentation using standard test equipment and procedures.
• Compile, process, and analyze engineering and operational data.
• Assist with equipment modifications and design improvements.
• Identify inconsistencies in technical documentation and engineering data
• Deliver exceptional customer service and technical support to end users.
• Support VIP customers and executive stakeholders.
• Communicate technical information clearly to users with varying levels of technical expertise.
• Resolve incidents in accordance with established Service Level Agreements (SLAs).

Required Qualifications

• Option 1 Associate Degree (AA/AS) in Engineering Technology, Information Technology, Electronics, Telecommunications, or related field
• Minimum 4 years of relevant experience

• High School Diploma or GED
• Minimum 6 years of relevant experience

• Cisco conferencing technologies
• Crestron systems
• AMX control systems
• VoIP technologies
• Network infrastructure support

Desired Skills

• Experience supporting NASA or Federal Government environments
• Experience supporting executive or VIP customers.
• Experience with enterprise conferencing platforms and collaboration technologies
• Experience performing technical documentation and reporting.
• Experience with engineering data collection and analysis

Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At Sure Secure Solutions we have an enjoyable working environment, offering competitive benefit packages and surrounded with professionals who have the subject matter expertise to develop innovative, cutting-edge business solutions in an ever-evolving technology landscape. The benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short-term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.

This is a full-time Role. U.S. citizenship is required. All candidates must be able to obtain a Public Trust Clearance (PTC).