Job Summary:
Sure Secure is seeking an Engineering Technician V to support network and facility infrastructure operations at NASA’s Goddard Space Flight Center (GSFC). This position is on-site at GSFC and provides technician-level support across Cable Plant, Network, and VoIP systems, ensuring reliable and mission-ready IT infrastructure for GSFC buildings, labs, and mission-support facilities.
Roles and Responsibilities:
As a member of the GSFC technical support team, the Engineering Technician V performs non-routine and complex assignments involving planning and conducting projects of limited to moderate scope, selecting and adapting plans, techniques, designs, or layouts, and coordinating work across related activities. The candidate will:
- Plan or assist in planning test activities; define test requirements; execute tests using appropriate
- instrumentation; analyze data and document recommendations.
- l Identify, diagnose, and resolve complex issues involving VoIP services, network integrity, and PC
- hardware/software while guiding technicians through advanced troubleshooting.
- l Manage and resolve work orders and change requests involving Cable Plant, Network, and VoIP
- systems, ensuring timely and high-quality completion consistent with GSFC service-delivery
- processes.
- l Configure, deploy, and troubleshoot Cisco network switches (VLANs, trunking, QoS, port security,
- device monitoring) and wireless access points across GSFC buildings and mission-support
- facilities.
- l Install, configure, monitor, and troubleshoot UPS systems, verifying battery health, load capacity,
- firmware compliance, and proper power distribution.
- l Maintain documentation for switch, AP, and UPS deployments, including port assignments,
- labeling, rack elevations, and load mapping.
- l Follow GSFC change management, configuration management, and incident response
- procedures, and coordinate with Mission Directorates, Facility Managers, Network Operations, and
- Cybersecurity teams.
- l Participate in scheduled maintenance windows, facility power events, and mission-critical
- restoration efforts, and mentor junior technicians.
Required Education and Experience:
- AA or AS degree in engineering technology, information technology, electronics, or a related
- technical field.
- l 8-10 years of progressive technical experience supporting IT infrastructure, electronics, network
- systems, or engineering operations.
- l Demonstrated experience diagnosing and resolving complex VoIP, network, and PC
- hardware/software issues.
- l Hands-on experience with Cisco switches and wireless access points, including configuration and
- troubleshooting.
- l Experience managing work orders and change requests in a structured service-delivery or ITSM
- environment.
- l Ability to interpret engineering specifications, drawings, and technical documentation.
- l Ability to plan and conduct tests using technical instrumentation and analyze resulting data.
- l Experience installing and maintaining UPS systems, monitoring load, and validating power
- distribution.
- l Ability to communicate technical information clearly to diverse audiences and work independently
- across multidisciplinary teams.
Desired/Preferred Skills:
- Bachelor’s degree in engineering technology, IT, electronics, or a related field.
- l Experience supporting NASA GSFC operational environments, infrastructure, or mission-critical
- systems.
- l Familiarity with GSFC change management, facility access controls, and service-delivery
- workflows.
- l Experience with cable plant operations, network infrastructure installations, and facility-based
- technical support.
- l Certifications such as CompTIA Network+, Security+, CCNA, or similar.
- l Experience creating or maintaining network documentation (layouts, diagrams, rack elevations)
- and conducting wireless site surveys.
- l Experience supporting secure or controlled technical environments, and leading or mentoring
- technicians on complex tasks.
Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.
At Sure Secure Solutions, we have an enjoyable working environment, offering competitive benefit packages and surrounded with professionals who have the subject matter expertise to develop innovative, cutting-edge business solutions in an ever-evolving technology landscape. The benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short-term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.
This is a full-time Remote Role (Quarterly travel for a few days may be required)* A U.S. citizenship is required. All candidates must be able to pass a National Agency Clearance with Inquiries.