Sure Secure is looking for a Video Teleconference Technician to support exciting projects with our client.

The successful candidate will need to understand and be able to provide video teleconferencing (VTC) support and assist in keeping equipment functional, while assisting customers with troubleshooting technical issues with their machines.

Responsibilities include, but are not limited to:

• Hosts Zoom Webinars for the entire Agency, that can support up to 5,000 people.
• Performs certifications in rooms for customers to set up meetings on the Pexip Bridge.
• Oversee and assist Gateway Techs with making sure all equipment is working before turning it
over to the customers.
• Provides Tier 2 support for the client’s Voice and Video Conferencing Services (ViTS/VoTS).
• Directly interfaces with the client’s customers and assists with troubleshooting and resolving
issues, educating customers on the implementation and utilization of new technologies.
• Responsible for providing client’s Agency-wide support in setting up and monitoring video
conferences across the client’s network requiring, a solid knowledge base in using Cisco MCU, as
well as the Telepresence Management Suite to support the video conferences.
• Performs program analysis to ensure consistency with policies, functions, and goals.
• Creates and updates technical procedures and guidelines for ViTS/VoTS/Desktop, Mobile ViTS
(Vidyo) infrastructure, for the client’s Teleconferencing Center
• Responds in a timely manner to customer support/service calls, trouble tickets, and
CRQs.
• Provides high quality integrated internal and external communications services for secure voice,
video and data solutions and services to client’s customers, partners, and affiliates.
• Possesses strong analytical skills, with the ability to work with technical staff members of
varying disciplines required to troubleshoot and resolve a multitude of system-level issues
• Creates and maintains user and administrative support documentation such as Users
Guides, Forms, Knowledge Articles, processes, and procedures, etc.

Education and Years of Experience:

• Bachelors’ Degree
• 2-4 yrs of experience

Job Location: Huntsville AL

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